Final Revision – 5th October 2020
Delivergate is committed to protecting your personal information and your right to privacy. We provide our service in strict compliance with EU Data Protection Laws. You are in full control of your personal information. We do not sell or misuse your personal data.
If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at email@example.com.
This document seeks to describe the categories of information we collect, why we collect that information and how we intend to protect and use that information to improve our services.
TABLE OF CONTENTS
INTRODUCTION TO DELIVERGATE
Delivergate Ltd (Delivergate) is a company founded in July 2020, with its primary place of business located in Unit 11 West Point 328 Bath Road Hounslow TW4 7HW, United Kingdom. Delivergate’s key product is a software application (Service) that helps eateries, bistros, restaurants, cafes, pubs, cloud kitchens and enterprises (Clients) in managing their delivery and takeaway platforms.
INFORMATION WE COLLECT
We collect information from and about Users of our Service
The Information Provided by You
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, when you register for a Delivergate account or when you contact us. We collect this information to enable the provision and improve the quality of our services.
Once a Delivergate client connects a third-party delivery platform to the Service, they will be able to access, collect, process and share data from the selected delivery provider (subject to the terms of service and privacy policies of the Supported Platforms).
This includes orders, notes, posts, comments, profiles, images, feeds exchanged on the Supported Platforms, user communications and user IDs of Support Platforms etc.
Automatic Information Collection and Tracking.
When you use the Delivergate or Visit the site, it may use technology to automatically remember the following information.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal information, to:
COOKIES AND OTHER SIMILAR TECHNOLOGIES
When you interact with our online services, or open emails we send you, we obtain certain information using automated technologies, such as cookies, web server logs, web beacons and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser.
We use these automated technologies to collect your device information, internet activity information, and inferences as described above. These technologies help us to:
Your browser can alert you when cookies are placed on your device, and how you can stop or disable them via your browser settings.
Essential cookies are cookies that enable you to navigate and use all the features in the Services provided by us. For example, without these, you would not be able to navigate between pages on the website.
These cookies enable us to remember you have used our Services before, preferences you may have indicated and information you have provided to us to give you a customized experience.
Performance and Analytical Cookies
This information is used to make sure our Services can cope with the volume of users, to help us correct errors in the Services and to measure use across our Services.
Retargeting or Advertising Cookies
We use third parties, for example, Google Analytics, to analyze statistical information from users of the Site. We might be able to associate such information with other information which we collect from you once we receive it from a third party.
We do not knowingly gather personal information from persons under the age of 18. If we learn that we have collected the personal information of an individual under 18 we will take steps to delete the information as soon as possible. Our marketing, sales, and Services are not directed at people under the age of 18.
SECURITY OF YOUR INFORMATION
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
We use industry best practices to keep any information collected and/or transmitted to the Supported Platforms secure. The website and Service are all secured by SSL protocol, which provides encryption to all data transmitted.
Information stored within Delivergate’s servers is restricted to a limited number of key employees.
When payments to us are processed via credit card, we use a third-party vendor that is PCI_DSS compliant.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your passwords with anyone.
RETENTION OF PERSONAL INFORMATION
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or our document retention policies and procedures.
If you correspond with us by email, post service, or via any other form of communication, we may retain the correspondence and information contained in it and use it to respond to your inquiry; to notify you of updates or Services that may be relevant to you; or to keep a record of your complaint/request. If you would like us to remove you from our contact list or exercise your rights related to your personal information, please contact us at firstname.lastname@example.org. We will respond to your request within 30 days.
You should be aware that Delivergate acts as a connection between our Clients and third-party supported platforms. In certain situations, the content published via Delivergate will not be in Delivergate’s control. Hence content you share through supported platforms via our Services may continue to be available to third parties and the public at large, as this content is now under the control of the operators of the supported platforms.
DATA RIGHTS AND ACCESS TO PERSONAL INFORMATION
You have rights under applicable data protection laws. These may include the right;
You can send your request to email@example.com. We will respond to your request within 30 days.
We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. When you withdraw consent, you acknowledge and accept that this will terminate your access to the use of our Service. To be certain, please request alteration or removal of your information at any time by sending an email containing your request to firstname.lastname@example.org. We will respond to your request within 30 days.
Please note that some personal information may need to be retained by Delivergate for a period of time following cancellation of your account where this is necessary for our legitimate business purposes or required or authorized by applicable law.
Delivergate does not rent or sell your information. but we may disclose such data to a limited group of trusted third parties in the circumstances clarified below. By using our Service, hereby explicitly agree to the following.
Unit 11 West Point
328 Bath Road
Hounslow TW4 7HW